Pioneer Valley Transit Authority

New Dial A Ride hours are Monday Through Saturday from 8 AM until 9PM. Trips must conclude at 9:00 pm. Only return trips may be booked after 8:30 pm if necessary. Saturday Dial A Ride service will be provided only in communities that also have active paratransit service on Saturdays.

Riding the City Bus

A senior must show a PVTA Senior ID card to the driver each bus ride to pay the senior reduced fare. The Senior ID must also be shown when purchasing a bus pass.

The cost of the Senior ID card is $3.00 and can be purchased at Holyoke Transportation Center (HTC) or Springfield Union Station (View Locations). You must be 60 years or older to qualify as a senior.

Travel Training

The Travel Training program at PVTA offers free one-to-one lessons on how to properly and safely use the city bus system. Read more and apply.

PVTA Senior Photo ID
Locations to Obtain Senior ID Card

Please see the COVID19 Information page for updated information.

Springfield Customer Service Center
Union Station
55 Frank B Murray Street
Springfield, MA 01103
Hours of Operation: Mon - Fri 9:00am - 4:30pm

Holyoke Customer Service Center
Holyoke Transportation Center (HTC)
206 Maple Street
Holyoke, MA 01040
Hours of Operation: Mon - Sat 9:00am - 4:30pm

Take Bus to Customer Service Centers

Northampton to Union Station

  1. R41 toward the Holyoke Mall
  2. Transfer to P20 to Union Station

Northampton to HTC

  1. B48 toward the Holyoke Transportation Center
  2. Exit the bus at the Holyoke Transportation Center and enter the Customer Service area
Notice - November 2023

To avoid capacity constraints for ADA paratransit users, we are implementing the following procedures to ensure that all ADA trips are made in accordance with PVTA and federal standards and to minimize any disruption to Dial A Ride users.

  • Dial A Ride trips for non-medical purposes are subject to trip negotiation and may not be scheduled during peak times (8:00 AM to 10:00 AM and 2:00 PM to 5:00 PM)
  • Dial A Ride users attempting to schedule non-medical trips during peak times will be offered alternative trip times during off peak hours.
  • Dial A Ride medical and employment trips will not be subject to time restrictions.

These changes will take effect with the start of service on November 27, 2023.

Van Service

PVTA offers door-to-door demand-responsive accessible van service to seniors over the age of 60 throughout the PVTA's 24 member communities. Senior Service trips are provided, 8 a.m. - 9 p.m. Monday - Saturday, on a space available basis with priority given to certified ADA passengers in accordance with federal law.

There is no application process for Senior Service. Prospective passengers who are 60 years or older and live within any one of the 24 member communities must call the Reservation Office at (413) 739-7436 for their one-time registration upon booking their first trip. Registration cannot take place unless a trip is booked.

Riders who require assistance with their bags or parcels must call only once to notify them that they are requesting the assistance which will be added to their client file. Drivers are only required to assist with up to 3 standard size carry-on bags with a combined weight not to exceed 25 lbs.

Dial-A-Ride Guide

Senior Van Service Policy

Dial A Ride Service Hours by Community -updated 1/1/2024