Pioneer Valley Transit Authority
Frequently Asked Questions - FAQ

Click here for Lost and Found numbers and addresses.


You need to be a Medicare cardholder, over 60 years of age, OR a person with a disability receiving disability benefits.

Click here to read the Title VI policy.

Phone: (413) 781-2900 Website: (opens in a new window)

(413) 739-7436 OR 1-866-277-7741


$1.50 each trip plus .25 to transfer - See more: Bus Fares & Passes

Customer Service is located at Union Station, 55 Frank B Murray St, Springfield, MA 01103
Get directions from Google Maps.

Monday through Friday from 9:00am - 4:45pm. However, the walk-up window hours are from 9am to 2pm.