Lost & Found
Service Areas & Transit Centers
The PVTA Administration Building on Main Street, Springfield does not handle Lost & Found.
| Transit Area | Address | Phone Number |
|---|---|---|
| Springfield Routes - Union Station Hours: 9am - 4:45pm |
55 Frank B Murray Street Springfield, MA 01103 |
(413) 788-8630 |
| Northampton Routes - Valley Area Transit Hours: 9am - 4pm |
54 Industrial Drive Northampton, MA 01060 |
(413) 586-3548 |
| Amherst & Surrounding Area - UMass Transit Hours: 9am - 4pm |
185 Holdsworth Way Amherst, MA 01003-9266 |
(413) 545-0056 |
| Holyoke Transit Center (HTC) Hours: 9am - 4:45pm |
206 Maple Street Holyoke, MA 01040 |
(413) 322-9642 |
| Ware Palmer Circulator (WP) Nashawannuck Express (NE) Hours: 9am - 4pm |
15 Bridge Street Belchertown, MA 01007 |
(413) 323-6100 |
| ADA and Senior Van Service Hours: 9am - 4pm |
2840 Main Street Springfield, MA 01107 |
(413) 739-7436 |
| Springfield Routes (413) 788-8630 | |
|---|---|
| G1 | Chicopee/Sumner-Allen/Canon Circle |
| G2 | East Springfield via Carew/Belmont-Dwight |
| G3 | Springfield Plaza via Liberty/King-Westford |
| B4 | Plainfield Street |
| G5 | Springfield/Dickinson/Jewish Home/Longmeadow |
| B6 | Ludlow via Bay Street |
| B7 | Eastfield Mall via State St/Boston Road |
| R10 | Westfield State University / West Springfield |
| P11 | Holyoke Community College Express |
| B12 | Stonybrook Express |
| R14 | Feeding Hills/Springfield |
| B17 | Eastfield Mall via Worthington-Wilbraham Rd |
| G19 | Holyoke - Chicopee via Montcalm - S. Hadley |
| P20 | Holyoke/ Springfield via Riverdale St |
| P21 | Holyoke/Springfield via Chicopee |
| P21E | Springfield/Holyoke via 391 Express |
| R22 | Holyoke - Chicopee via Grattan |
| B23 | Holyoke/Westfield via HCC |
| R24 | Cabot-PleasantSt-Holyoke Medical Ctr-Sargeant St |
| R29 | Amherst/Holyoke Mall via Rt 116 & Holyoke Trans Ctr |
| X90 | Inner Crosstown |
| X92 | Mid-City Crosstown |
| G73E | Brennan Express Springfield Northampton via Holyoke Mall |
| Amherst & Surrounding Areas (413) 545-0056 | |
|---|---|
| B79 | Amherst-Worcester Intercity Service |
| 30 | North Amherst / Old Belchertown Rd |
| 31 | Sunderland / South Amherst |
| 33 | Puffers Pond/Shopper Shuttle |
| 34 | Campus Shuttle Northbound |
| 35 | Campus Shuttle Southbound |
| 36 | Olympia Drive/Atkins Farm |
| 38 | Mt. Holyoke/Hampshire/Amherst/UMass |
| 39 | Smith/Hampshire |
| 45 | Belchertown Center / UMass |
| 46 | South Deerfield / UMass |
| Northampton Routes (413) 586-3548 | |
|---|---|
| 39E | Smith/Mount Holyoke Express |
| R41 | Northampton/Easthampton/HCC/Holyoke Mall |
| R42 | Northampton/Williamsburg/VA Hospital |
| B43 | Northampton/Hadley/Amherst |
| B43 No School | No School - Northampton/Hadley/Amherst |
| R44 | Florence Heights via King St. & Bridge Rd. |
| B48 | Northampton/ Holyoke via Route 5 |
| Shuttle Routes (413) 323-6100 | |
|---|---|
| PS | Palmer Shuttle |
| WS | Ware Shuttle |
| NE | Nashawannuck Express |
| W | Wilbraham Eastfield Mall |
Lost & Found Locations
PVTA Lost & Found Public Policy
The Pioneer Valley Transit Authority is not responsible for items left behind on any fixed route or paratransit bus. However, PVTA staff will make reasonable efforts to locate an item but is not responsible for finding or securing lost items.
Standard Process
- If you believe you lost an item on the bus, please call Customer Service in the appropriate area Monday through Friday between the hours of 9am to 4pm. Refer to the above information to call the correct number depending on your route traveled.
- Found items will not be transported to customer service until after 12pm the following business day.
- Items lost on Friday, Saturday or Sunday may not be available until Monday.
- If an item is lost on a day that falls on an observed holiday, the items will not be delivered until the next business day.
- Items will be held for up to fifteen (15) consecutive days from the date they are found unless the item meets the conditions listed below for immediate disposal.
- In the event that the volume of items recovered exceeds the capacity of PVTA’s established storage system, unclaimed items may be disposed of as outlined below after seven (7) days.
At the discretion of customer service staff, items may be retained for a longer period of time provided the following conditions are met:
- The potential claimant has called customer service and identified an item that reasonably matches an item retained in the lost and found or found shortly thereafter
- The potential claimant identifies a reasonable cause for a delay in pickup, examples include: winter / summer break absence or extended medical issue.
Items of Critical Need
We cannot contact drivers on routes while they are in service if your item is not considered an item of critical need. We apologize for any inconvenience this may cause you. If you have lost the following, we will do our best to locate your item as quickly as possible:
- Keys
- Medication
- Wallets or Purses
PVTA Lost & Found Public Policy (cont.)
Items Not Retained
The following items will be disposed of immediately and will not be available for return:
- All food and related items including travel mugs/cups
- Undergarments
- Obviously soiled clothes, uniforms
- Toiletries, including brushes or combs, toothbrushes, shaving cream or razors, lip stick or makeup of any kind
- Any items that PVTA employees determine to be hazardous or potentially hazardous by virtue of its condition, function or purpose
- Any items that are heavily soiled, has an offensive odor or is suspected to harbor insects or other vermin will be disposed of immediately
- Drugs or drug paraphernalia will be disposed or turned over to the appropriate authorities.
- Please note that PVTA receives Federal operating funds and is subject to Federal law. Marijuana in any form is still considered illegal under Federal law and therefore cannot be kept on premises and will be disposed of immediately.
Disposition of Unclaimed Items
- Personal documents such as ID/Credit/Social Security cards, Driver’s Licenses, etc. will be shredded.
- Items of no apparent value or use will be discarded.
- Items in good condition will be donated to a charitable organization.
PVTA will make a reasonable attempt to identify the owner of recovered items. PVTA staff are not responsible in any way for the condition of recovered items nor is PVTA responsible for, nor do we assume responsibility for contents. If the owner of an item cannot be readily identified then ownership may be proven by any means which would convince a reasonable person that the claimant is the owner of the property (e.g. recent date of claim, detailed description, other personal identification, etc.).
Internal Procedures
- Drivers / Supervisors will tag items recovered with the approximate date and time the item was left, and the location it was left at (if known). If the above are not known the item will be tagged with that information listed as unknown.
- Customer service staff in each location will make reasonable attempts to identify owners of recovered items, this may include a brief search of bags, pocketbooks, wallets etc. for Identification documents. Any such search should occur in an area with active video surveillance and another customer service employee, preferably a supervisory employee, present.
- Recovered items will be returned to the appropriate facility, as outlined above for pickup on the next business day after 12:00 pm.
Printable PVTA Lost and Found Policy