Pioneer Valley Transit Authority
City Bus Travel Training
Travel Training

PVTA now offers Travel Training for seniors and people with mobility impairments who are motivated to learn how to safely and independently use the fixed route system. Training is provided free-of-charge except for the trainee’s bus fare while training is taking place. 

Our Travel Trainers provide personalized, one-on-one instruction which takes each trainee’s unique needs and abilities into account as well as group instruction on how to use fixed-route buses.

One-on-one sessions are primarily field-based and can consist of a general introduction on how to use fixed-route buses or sessions can focus on a specific destination. Travel Training is self-paced and is conducted in a series of steps from initial one-on-one instruction to the gradual fading of trainer assistance ending with independent travel. An instructor will stay with participants until they feel comfortable and confident riding the bus. 

Trainees select their travel destinations which typically include: work, medical appointments, schools, shopping malls, and other recreation sites.

Travel Skills:

Trainees who successfully complete one-on-one training will be able to travel to and from their destination and do the following:

Cross streets independently and safely
Arrive on time and safely at their bus stop
Identify, board, and disembark from the bus
Use ID card appropriately
Pay fares, via cash or pass, and request a transfer (if applicable)
Demonstrate appropriate behavior and bus etiquette
Understand how to gather information
Manage an unexpected situation
Be aware of how to interact with strangers
Benefits of Travel Training
Enhances freedom, mobility, and independence
Provides access to safe and low-cost transportation
Increases self-confidence
Promotes healthy living by enabling people to stay active in the community
Eligibility: Participants must...
Have a residence and destination on or near a PVTA bus route
Be able to get to and from a bus stop
Be 13 years-of-age or older
Meet agency admission criteria
Successfully complete a pre-mobility training assessment
Contact Us

For further information please contact PVTA’s Mobility Services Coordinator at (413) 732-6248 ext. 2235 -OR- use the contact form below.

Please note: the FAX number listed on previously printed documents is incorrect. Please FAX documents to: (413) 737-2954.

Travel Training Brochure-English
Travel Training Brochure-Spanish
Travel Training Program Referral Form
Service Summary for Agencies

Thank you for our interest in the Travel Training program. Travel training sessions are scheduled on a first come-first served basis. We appreciate your patience.

Travel Training Skills