Customer Service Analysis Reports and Service Changes
See the Final Paratransit CSA Report.
Title VI Documents
PVTA must produce documents in order to comply with federal Title VI requirements. Below are documents related to these federal compliance requirements.
Click here to download a ZIP file of the Title VI Appendices
Major Service Change, Disparate Impact, and Disproportionate Burden Policies
Bus Rapid Transit (BRT)
Certain high-ridership corridors in the PVTA service area have been identified as having potential for upgrades into what is called Bus Rapid Transit, or BRT. These upgrades could include special branding, off-board fare collection, all-door boarding, and (where possible) bus-only lanes, in addition to other features. The following studies have been undertaken to evaluate the potential for BRT on these corridors:
· Route 9 BRT Study (forthcoming)
For more information on BRT, please visit the Institute for Transportation and Development Policy.
PVTA Customer Surveys
PVTA undertakes regular surveys of our customers to ensure we are running the best service possible. Below are the results of recent customer surveys.
Read the 2017 Paratransit Survey Results.
PVTA 2016 Northern System Customer Survey (Amherst/Northampton area routes)
PVTA 2015 Southern System Customer Survey (Springfield/Chicopee/Holyoke area routes)
Equity Analyses
PVTA strives to assure that all fare or service changes are fair and equitable, and that they comply with applicable federal civil rights laws. Following are recent equity analyses performed to achieve these goals.
FY 2019 PVTA Fare Impact Study
PRELIMINARY PVTA FY2019 Service Equity Analysis
FY2018 Title VI Service Equity Analysis 12/19/17
Northampton Senior Van Service Fare and Service Equity Analysis 10/18/16
Fast Break “Smart Card” Program Fare Equity Analysis (Update) 12/06/16
Title VI Fare Equity Analysis 04/12/12
Service Equity Analysis of Senior Service Van Transportation Expansion FY23
Service Equity Analysis of Service Enhancements 2023-2024
Service Equity Analysis of Enhanced Northampton Demand Response Service 2024
Transit Asset Management
PVTA is required by the Federal Transit Administration to develop a plan to inventory and maintain the agency’s assets. Pursuant to this requirement, PVTA has developed a Transit Asset Management Plan.