PVTA Vision Statement

Several internal and external factors from the past and future inform PVTA’s capital and operating vision for the next decade.

Service was cut about 21% in 2002 and 2003 and 3% was restored through cost efficiencies. PVTA has not expended additional PVTA funding for any new service. Over the past five years ridership has increased 18%, even with a fare increase in 2008, with an 8% growth rate last year.

68% of our riders are transit dependent. Currently parking is inexpensive, traffic congestion is limited, and there is not a concentration of a large number of major employers in the down town areas. As these factors change, more choice riders will ride PVTA. There are several reasons why ridership growth will continue, probably at even greater levels.

The senior population will be growing dramatically; the mobility impaired population will be increasing with further advancements in medical science.

Many of the current young generation are more interested in spending dollars on the latest technology rather than on an automobile. The desire to reduce energy consumption will increase as environmental impacts become more apparent.

PVTA operates in a Springfield terminal that was never designed for PVTA’s use. The opening of Union Station will provide riders with a safe, convenient, comfortable facility that was designed for PVTA’s operations.

PVTA will have a new role to play, which is providing feeder service to new rail service from Connecticut to Union Station and feeder service to Amtrak service at Northampton and Holyoke stations.

The President of UMass sees a vision that includes a student population increase of 300 per year and a faculty increase of 250 per year.

A casino is being built in Springfield. PVTA will need to provide service to the casino and the related development which will occur. For example, we have already met with MGM Grand and they have offered to fund a downtown circulator trolley route in Springfield. Much later service would also be needed for casino employees.

Springfield and Holyoke have strong development plans that will require service as these projects materialize.

Our current route structure is radial into the Springfield Terminal; many of our riders have expressed the need for more cross town and direct service that doesn’t require as much transferring. At our current frequency levels, we cannot hope to attract more choice riders.

Many of our capital projects will also increase passenger levels. Examples are multimodal and transfer centers and the dissemination of real time departure information to our passengers.

Attachment A & B show a summary of the new services and capital needs that PVTA requires. Over the past several years we have conducted many rider forums and several of these service improvements have been consistently mentioned by our passengers. Over the next year we will be able to further refine our service plan with the results of our system-wide review.

Intelligent Transportation Systems Vision

PVTA has now installed fully integrated, multi-component intelligent transportation systems on its entire fleet of vehicles. This system is an importation first step in the establishment of a foundation upon which more advanced technology, customer service, and efficiency and security applications can be built over the next ten years. Another important element of PVTA’s ITS vision is to improve and enhance communications systems.
Attachment C presents the ITS Projects that would achieve PVTA’s ITS Vision

Green PVTA Vision

Over the next 10 years, PVTA intends to expand upon projects that would reduce energy consumption. Shown below are energy efficient projects that we want to advance.

Legislative/Regulatory Changes to Enhance Capital and/or Operating RTA Resources


PVTA Service needs in next 10 years
Attachment A
Fixed Route


Mobility Management Department at PVTA

PVTA Capital needs in the next 10 years
Attachment B
PVTA Facilities

Vehicle Fleet

Passenger Amenities

ITS Projects
Attachment C
Safety and Security

Customer Service


Operations Systems