Reasonable Modifications

What is Reasonable Modification?
The Pioneer Valley Transit Authority is committed to providing customers including those with disabilities with safe, reliable, accessible and user-friendly services.  As part of this commitment, the PVTA has adopted this policy to provide a procedure for receiving, processing and responding to requests for reasonable modifications to PVTA’s Policies or practices by individuals with disabilities.

On March 13, 2015, the Department of Transportation issued a Final Ruling regarding 49 CFR Parts 27 and 37Transportation for Individuals with Disabilities; Reasonable Modification of Policies and Practices. This ruling requires public entities providing designated public transportation services to make reasonable modifications/accommodations to policies and practices to ensure program accessibility. The rule further requires that public entities adopt a formal process for tracking and responding to said requests for modifications.

Reasonable Modifications Request Form

PVTA will accommodate requests provided that:

If a request for reasonable modification is denied, the requester has the right to protest the decision by following PVTA’s ADA protest procedures.  Copies are available upon request.  Also, a copy of the ADA protest procedures will be included with the written decision of denial.  The PVTA will take, to the maximum extent possible, any other actions that may be available to them to ensure that the individual with a disability receives the services or benefits provided by the PVTA that would not result in a direct threat or fundamental alteration.

PVTA Reasonable Request Form:

There are several ways to obtain and submit a Reasonable Modification/Accommodation request form: