Frequently Asked Questions

Click on the question to view the answer.

How do I contact Lost and Found?

Click here for Lost and Found information.

How can I buy a 31 or 7 day bus pass?

What is the cost of a Regular 31 day bus pass?


What is the criteria to travel for reduced-fare on the PVTA buses?

You need to be a Medicare cardholder, over 60 years of age, OR a person with a disability receiving disability benefits.

How can I get a PVTA Photo ID?

What is the PVTA Title VI policy and procedure?

Click here to read the Title VI policy.

What is the phone number and website to Peter Pan Bus Lines?

Phone: (413) 781-2900 Website: (opens in a new window)

What is the number to the PVTA Van Provider?

(413) 739-7436 OR 1-866-277-7741

Are all of the PVTA Buses lift equipped?


What is the fare to ride the PVTA bus? 

$1.50 each trip plus .25 to transfer - Go to Fares page.

What are the directions to the customer service center in Springfield?

Customer Service is located at Union Station, 55 Frank B Murray St, Springfield, MA 01103

Get directions from Google Maps.

What are the hours of the PVTA customer service center in Springfield?

Monday through Friday from 9:00am - 4:45pm

How can I advertise on PVTA buses?

Contact the PVTA Director of Marketing
for questions about advertising.

How do the maps zoom work?

The maps are created using a product called Zoomify.

The maps are not working. How can I view a map image?