Frequently Asked Questions

Click on the question to view the answer.
How do I contact Lost and Found?

Click here for Lost and Found information.

How can I buy a 31 or 7 day bus pass?

What is the cost of a Regular 31 day bus pass?


What is the criteria to travel for reduced-fare on the PVTA buses?

You need to be a Medicare cardholder, over 60 years of age, OR a person with a disability receiving disability benefits.

How can I get a PVTA Photo ID?

What is the phone number and website to Peter Pan Bus Lines?

Phone: (413) 781-2900 Website: (opens in a new window)

What is the number to the PVTA Van Provider?

(413) 739-7436 OR 1-866-277-7741

Are all of the PVTA Buses lift equipped?


What is the fare to ride the PVTA bus? 

$1.25 each trip plus .25 to transfer - Go to Fares page.

What are the directions to the customer service center in Springfield?

Customer Service is located at Union Station, 55 Frank B Murray St, Springfield, MA 01103

Get directions from Google Maps.

What are the hours of the PVTA customer service center in Springfield?

Monday through Friday from 9:00am - 4:45pm

How can I advertise on PVTA buses?

Contact the PVTA Director of Marketing
for questions about advertising.

How do the maps zoom work?

The maps are created using a product called Zoomify.

The maps are not working. How can I view a map image?