Customer Service Analysis Reports and Service Changes

See the Final Paratransit CSA Report.

See the Full Final CSA Report.

See the Approved Service Changes.

Bus Rapid Transit (BRT)

The Pioneer Valley Transit Authority (PVTA) has identified the State Street corridor as a prime opportunity to introduce Bus Rapid Transit (BRT) as a new transit service for the Springfield region.  The 7.1 mile corridor is a major east-west connector in the City and one of the most heavily traveled bus routes in the PVTA system, with more than 5,000 riders a day.  A recent comprehensive study proposed developing a BRT route along this corridor. This route would be the first such service (outside of the Metro Boston area) in Massachusetts and will provide increased service frequency, shorter travel times, improved stop amenities and new economic development opportunities. 
Click here to read the details...

Equity Analyses

PVTA strives to assure that all fare or service changes are fair and equitable, and that they comply with applicable federal civil rights laws. Following are recent equity analyses performed to achieve these goals.


PVTA Customer Surveys

PVTA undertakes regular surveys of our customers to ensure we are running the best service possible. Below are the results of recent customer surveys.

Read the 2017 Paratransit Survey Results.