Title VI Information

The Pioneer Valley Transit Authority (PVTA) is committed to ensuring that no person is excluded from participation in or denied services on the basis of race, color, or national origin. All PVTA services are provided in compliance with Title VI of the Civil Rights act of 1964 (as amended), Executive Order 12898, “Federal Actions to Address Environmental Justice in Minority Populations and Low Income Populations,” and the Department of Transportation’s Guidance to Recipients on Special Language Services to Limited English Proficient (LEP) Beneficiaries.

Instructions: If you believe you have been discriminated against on the basis of race, color, or national origin and would like to submit a Title VI Complaint to the Pioneer Valley Transit Authority, please complete this complaint form. The information requested is necessary in order to process your complaint. Complaints must be submitted within 180 days of the alleged discrimination.

Click here for Title VI Complaint Form

You may print the document, fill out and either hand-deliver or mail it to PVTA. Or you may download the document and fill it in manually or using Adobe Acrobat. Once completed and signed, you may scan the form and email it. The email addresses is printed in Section J of the form. If you need assistance with completing this form, please contact the Title VI Coordinator at 1-877-779-7882.

Return your completed form to:              

Pioneer Valley Transit Authority
Attention: Title VI Coordinator
1341 Main Street
Springfield, MA 01103