FAQs

FAQs
How do I contact Lost and Found
Click here for Lost and Found numbers and addresses.
How can I buy a 31 or 7 day bus pass?
What is the cost of a Regular 31 day bus pass?
$54
What is the criteria to travel for reduced-fare on the PVTA buses?
You need to be a Medicare cardholder, over 60 years of age, OR a person with a disability receiving disability benefits.
How can I get a PVTA Photo ID?
What is the PVTA Title VI policy and procedure?
Click here to read the Title VI policy.
What is the phone number and website to Peter Pan Bus Lines?
Phone: (413) 781-2900 Website: www.peterpanbus.com (opens in a new window)
What is the number to the PVTA Van Provider?
(413) 739-7436 OR 1-866-277-7741
Are all of the PVTA Buses lift equipped?
Yes.
What is the fare to ride the PVTA bus?
$1.50 each trip plus .25 to transfer - See more: Bus Fares & Passes
What are the directions to the customer service center in Springfield?
Customer Service is located at Union Station, 55 Frank B Murray St, Springfield, MA 01103
Get directions from Google Maps.
What are the hours of the PVTA customer service center in Springfield?
Monday through Friday from 9:00am - 4:45pm.