Planning and Projects

Bus Stop Consolidation

Bus Stop ConsolidationPVTA is working to improve our service for our riders in Springfield by better balancing the distances between bus stops and our riders’ origins and destinations. There are 814 bus stops in Springfield, which is about twice as many as are needed. Better stop spacing means riders will get where they are going faster. It also means better safety for pedestrians, bicyclists, and motor vehicles because there will be fewer places where buses pull into/out of traffic. There will also be more curb space for businesses that need on-street parking. Click here to learn more...

Route Profiles

Route profiles provide a snapshot into each route that PVTA operates. This includes information on where a route operates, the ridership levels, the cost to operate and the demographics of the individuals utilizing the route.  The route profiles utilize data from a range of sources including surveys, census data and internal PVTA tracking mechanisms.  The route profiles also identify the service improvements made to the route since FY14 (June 30, 2015).  For an overview of each stat on the route profiles, please click here...

Bus Rapid Transit (BRT)

The Pioneer Valley Transit Authority (PVTA) has identified the State Street corridor as a prime opportunity to introduce Bus Rapid Transit (BRT) as a new transit service for the Springfield region.  The 7.1 mile corridor is a major east-west connector in the City and one of the most heavily traveled bus routes in the PVTA system, with more than 5,000 riders a day.  A recent comprehensive study proposed developing a BRT route along this corridor. This route would be the first such service (outside of the Metro Boston area) in Massachusetts and will provide increased service frequency, shorter travel times, improved stop amenities and new economic development opportunities. 
Click here to read the details...

Performance Measures by Route

PVTA must use its resources effectively and all routes should achieve a minimum level of productivity. The routes productivity is measured in terms of “Passengers per Revenue Vehicle Hour” for most services, and “Passengers per Trip” for Regional and Express services that typically carry passengers for long distances with little passenger turnover. PVTA analyzes one week of ridership data in each month to identify if these minimum thresholds are attained.
Read the performance measures by route here...

Customer Surveys

PVTA regularly surveys our customers to better understand their travel needs, satisfaction with service, and priorities for improvements. Below are the most recent customer surveys.

Equity Analyses

PVTA strives to assure that all fare or service changes are fair and equitable, and that they comply with applicable federal civil rights laws. Following are recent equity analyses performed to achieve these goals.