Mobility Impaired Information

Paratransit Service

The PVTA provides ADA paratransit service for people with disabilities. This service provides a shared-ride, door-to-door van transportation for individuals with disabilities that prevent them from riding the fixed route bus service. PVTA provides paratransit service throughout the Pioneer Valley within ¾ mile of a fixed route. The paratransit service runs on all days that the fixed-route bus service operates.

PVTA is dedicated to providing accessible public transportation to passengers in the Pioneer Valley. For more details, please contact the ADA Coordinator or read the following:

English version of Paratransit Rider Guide (PDF)
Spanish version of Paratransit Rider Guide (PDF)

Severe Weather Private Residence Notice

Driveways and sidewalks must be cleared of snow and/or ice if driver is required to provide door to door assistance or shopping bag assistance.  Drivers are not required to provide assistance if these areas are not properly cleared.  This policy is used to protect the safety of both the passenger and the driver.

Shopping Bag Policy

Effective April 14, 2014, PVTA has amended its Shopping Bag Policy to include assistance upon request. Riders who require assistance with their bags/parcels must call Hulmes only once to notify them that they are requesting the assistance which will be added to their client file. Drivers are only required to assist with up to 3 standard size carry-on bags with a combined weight not to exceed 25 lbs.

How to Apply for Paratransit Service

For information on becoming eligible for the ADA van service, please contact our ADA coordinator at
(800) 752-1638 x 214 or (413) 732-6248 x214. Our office is located at 2808 Main Street, Springfield, MA 01107.

One-Hour Window

The van provider may negotiate pick up times with the passenger, but the provider shall not require an ADA paratransit eligible passenger to schedule a trip to begin more than one hour before or after the passenger desired departure time (Federal Register, 37.131.b2). The provider will not make a passenger late for a scheduled appointment and/or work and will not pick up a passenger before the end of an appointment and/or work.

Read the Paratransit Service Hours by Community. (Updated September 2, 2016)

Read the complete ADA Service Guide

If you live in the towns of Hatfield, Monson, Pelham, South Deerfield, Whatley, Southampton or Enfield, CT and live within ¾ of a mile from a PVTA fixed route bus line you may be eligible for ADA van service.  Please review the maps below to see if you are eligible for this service.  If you have any questions please call PVTA at 413-732-6248 ext. 231.