Mobility Impaired Information

Paratransit Service

The PVTA provides ADA paratransit service for people with disabilities. This service provides a shared-ride, door-to-door van transportation for individuals with disabilities that prevent them from riding the fixed route bus service. PVTA provides paratransit service throughout the Pioneer Valley within ¾ mile of a fixed route. The paratransit service runs on all days that the fixed-route bus service operates.

PVTA is dedicated to providing accessible public transportation to passengers in the Pioneer Valley. For more details, please contact the ADA Coordinator or read the following (new versions added October, 2017):

English version of Paratransit Rider Guide (PDF)
Spanish version of Paratransit Rider Guide (PDF)

Complaint? Click here to see how to submit an ADA complaint.

Fixed Route Service

All PVTA buses meet the requirements of the Americans with Disabilities Act (ADA) for accessible public transit service. All PVTA buses have front door ramps to allow access for customers using mobility devices such as wheelchairs and scooters. Any individual is welcome to use the ramps at the front of the door, simply request the driver to deploy the ramp. Other ADA accessible features include special lighting, public announcement systems, priority seating, securement areas and equipment for mobility devices. All conforming wheelchairs and mobility devices must be secured in accordance with the four-point securement procedure. PVTA buses also “kneel” to lower the step at the front door.

PVTA offers free Travel Training to seniors and people with disabilities.  Referral forms and more information can be found on our Travel Training page.

Severe Weather Private Residence Notice

Driveways and sidewalks must be cleared of snow and/or ice if driver is required to provide door to door assistance or shopping bag assistance.  Drivers are not required to provide assistance if these areas are not properly cleared.  This policy is used to protect the safety of both the passenger and the driver.

Shopping Bag Policy

Effective April 14, 2014, PVTA has amended its Shopping Bag Policy to include assistance upon request. Riders who require assistance with their bags/parcels must call only once to notify them that they are requesting the assistance which will be added to their client file. Drivers are only required to assist with up to 3 standard size carry-on bags with a combined weight not to exceed 25 lbs.

How to Apply for Paratransit Service

For information on becoming eligible for the ADA van service, please contact our ADA coordinator at
(800) 752-1638 x 214 or (413) 732-6248 x214. Our office is located at 2808 Main Street, Springfield, MA 01107.

One-Hour Window

The van provider may negotiate pick up times with the passenger, but the provider shall not require an ADA paratransit eligible passenger to schedule a trip to begin more than one hour before or after the passenger desired departure time (Federal Register, 37.131.b2). The provider will not make a passenger late for a scheduled appointment and/or work and will not pick up a passenger before the end of an appointment and/or work.

Read the Reduced Service Paratransit Service Hours by Community. (Updates starting Sunday, May 13, 2018 for summer service.)

Read the Full Service Paratransit Service Hours by Community. (Effective starting Tuesday, September 4, 2018.)

Read a Large Print version of the Full Service Paratransit Hours by Community.

Read the complete ADA Service Guide:

English ADA Service Guide (Updated July 1, 2018)
Spanish ADA Service Guide(Updated July 1, 2018)

If you live in the towns of Hatfield, Monson, Pelham, South Deerfield, Whatley, Southampton, Leverett or Enfield, CT and live within ¾ of a mile from a PVTA fixed route bus line you may be eligible for ADA van service.  Please review the maps below to see if you are eligible for this service.  If you have any questions please call PVTA at 413-732-6248 ext. 231.