PVTA Customer Service Center

Customer Service Representatives (English & Spanish) are available to assist transit riders from 9:00 a.m. to 4:45 p.m. Monday through Friday.

Customer Service will assist you with: schedules & route maps, fares, passes schedule changes, alerts, senior, paratransit services , feedback & complaints, photo IDs and lost & found.

Read through our Frequently Asked Questions before calling to save time.

Local Customer Service: (413) 781-7882

Toll free: 1-877-779-7882
Fax: (413) 788-7272
TTY: (413) 733-0449

Springfield Customer Service Center Address Hours
Union Station
55 Frank B. Murray St.
Springfield, MA 01103
Monday - Friday 9am - 4:45pm
Saturday, Sunday closed
Holyoke Customer Service Center Address Hours
206 Maple Street
Holyoke, MA 01040
(413) 536-0694
Hours for Holyoke Transit Window are M - F 9:00am - 5:30pm. Lobby is open on Saturday (no window).
HTC is closed on Sunday.