Customer Support for Complaints or Concerns

Please note that a complaint will only be investigated if submitted using this complaint form OR calling customer service during Monday - Friday from 9am - 4:45 pm.
Customer Service:
(413) 781-7882 Toll free: 1-877-779-7882, Fax: (413) 788-7272, TTY: (413) 733-0449

Name:* A value is required.Please tell us your name.
Zip Code:* A value is required.
email:* A value is required. If none, call 877-779-7882.Invalid format.A value is required.
Date and Time of Incident:* Click icon to select date and time when the problem occured:
Please choose a vehicle type or select Other.
Vehicle Number:** Route:**

* — Your name and email address plus the incident date/time is required in order to investigate your complaint.
** — If your complaint concerns a vehicle, the route or vehicle number is also required.
HYPERLINKS are not allowed in any field.